Discover our
Privacy Policy
Last updated: 12.03.2025
Welcome to Elysessence! Protecting your privacy is a priority for us. This privacy policy explains how we collect, use, and protect your information when you use our website.
1. Collection of personal data
We collect information when :
- Create an account on our site
- Place an order
- Sign up for our newsletter
- Fill out a contact form
- Browse our site and agree to the use of cookies
Data collected
We may collect the following information:
- First and last name
- E-mail address
- Delivery and billing address
- Phone Number
- Payment information (handled securely)
- Order history and purchase preferences
- IP address and browsing data (via cookies and analytics tools)
2. Use of data
We use your data for :
- Order processing and shipping
- User account management
- Send you marketing communications (if you have given your consent)
- Improve our services and your user experience
- Analyze purchase behavior and optimize our site
- Fulfilling our legal obligations and preventing fraud
3. Data Sharing.
We do not sell or rent your information. However, we may share some information with :
- Swiss Post for order delivery
- Our payment service providers(debit cards, credit cards, Twint, PayPal) to secure transactions.
- Web analytics and marketing services (e.g., Google Analytics, Facebook Pixel) to improve user experience
- Legal authorities in case of legal obligation
All of our partners adhere to strict security and confidentiality standards.
4. Data security
We implement technical and organizational security measures to protect your data from unauthorized access, loss, or disclosure.
- Secure hosting: our site is hosted by Infomaniak, a Swiss provider renowned for its security.
- SSL and EV Certificate: Elysessence is protected by an SSL and EV certificate that guarantees an encrypted and secure connection.
- Transaction protection: Your payment information is processed securely and is never stored on our servers.
5. Your rights
Under the Swiss Data Protection Act and the General Data Protection Regulation (GDPR), if you reside in the European Union, you have the following rights:
- Right of access and rectification: you can request access to your personal information and change it if necessary.
- Right to deletion: in compliance with legal obligations, you can request the deletion of your data.
- Right to object: you can refuse the use of your data for marketing or behavioral analysis purposes.
- Right to portability: you can request to receive your data in a structured, readable format.
The RGPD is a European law designed to protect the privacy of EU citizens. Although Elysessence is based in Switzerland, we comply with these rules for European customers.
You can exercise these rights by contacting us at [contact@elysessence.ch]. A dedicated form will be available on our website.
6. Cookies and tracking technologies
We use cookies and tracking technologies to :
- Improve your browsing experience on our site
- Audience and performance analysis
- To provide you with personalized offers based on your preferences
You can manage your preferences and disable some cookies through your browser settings.
7. Changes to the privacy policy
We reserve the right to change this policy at any time. Changes will be posted on this page and will take effect immediately.
8. Contact
If you have any questions about this policy, please contact us at :
Elysessence
contact@elysessence.ch
